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Help! My order hasn't arrived!

If your order has been marked as shipped and has not arrived, please refer to your tracking number. If it is marked as delivered, but you have not received it yet, please do not panic.

There are quite a few reasons that your order may have been marked as delivered and you have not received it yet. In general, the USPS does a great job with delivering packages before they mark them as delivered.

However, we have seen quite a few occasions where an order was marked as delivered, but did not show up for a few more days, so please be patient.

In the meantime, it cannot hurt to check with your friends, family, or roommates to see if they might have picked the package up. Keep in mind, our orders are sent out in white, poly-mailers that can be relatively small. We have heard many occasions where a spouse or family member has picked up the package and forgot to give it to the intended customer.

We do recommend that you contact your local USPS branch and check in with your neighbors. Sometimes, there are mix-ups and they are delivered to the wrong address. If you give your local post office your tracking number, they generally have more information and should be able to help you more.

Unfortunately, there is only so much that we can do from our end, so if you have done everything above and still need help, please submit a ticket.

We will still do everything that we can to assist you in finding your package. You will need to contact us within 30 days of the supposed delivery date in order to receive a replacement or a refund.

If you do not contact us within this time, we are not liable.

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