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Why isn't my tracking number working?

We have two different International Shipping options, Priority and Standard. If you chose Priority (With Tracking) and your number isn't working, please contact us by submitting a ticket.

If you ordered with Standard Shipping, unfortunately we do not offer tracking on our International packages through this method. We sincerely do wish that we could do more in following your package across the globe, but it was a sacrifice we had to make when we opted to change our carriers to offer our new shipping rates.

Packages generally take 2 to 6 weeks to reach their destination, but can take longer depending on your local postal office and custom's agency. For instance, orders to Brazil have taken as long as three months.

If you have any questions about anything, please feel free to contact us by submitting a ticket and we will do our very best to take care of you.

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