We are aware of many issues surfacing from Brazil regarding their national postal system and the issues that it is facing. Because of these issues, there is a chance that our packages are severely delayed. In some instances, they are being lost in transit.
Unfortunately, we are not able to refund orders going to Brazil and if the problem persists, we will have to stop offering shipments to Brazil until the matters are fixed.
Again, we are very sorry about the inconvenience. There is very little that we are able to do and wish that we had more control over the situation.
If you have any questions, please feel free to open a ticket.